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Shipping & 365 Day Return Policy

 

365 Day Return Policy

If you are not 100% pleased with your purchase, you may return your order for a full refund within 1 full year. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns must be unused/unworn, in new condition, as well as in the original packaging. 

With WODshop's 365 day return policy, there are no hidden exceptions. We just require that you send the items back to us in the original packaging, and ensure the products are in new, unused condition. That is the WODshop.com promise!

  • If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
  • When your return is received and reviewed (typically within 72 hrs of receipt), your refund will be processed and a credit will be automatically put on your charge card or original method of payment within 7 days. Please be aware that based on your credit card company, it might take up to 2-10 working days after your credit processed for this to publish to your account.
 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
 
When shipping internationally, almost all shipments are subject to the assessment of duties and taxes imposed by the importing country's government. The duties, taxes, and associated fees, if applicable, are not included in the estimated shipping costs.
 
Please note: The recipient is ultimately liable for any duties and taxes assessed on the shipment. If the recipient refuses the package or refuses to pay for duties and taxes, the original buyer will billed for duties and taxes.
 
 

Order Fulfillment

Once order is received, WODshop has 24-48 hours to ship the item. If the order is not able to be shipped within that timeframe, WODshop will then contact the customer within 24-48 hours with any known issues with the order, such as product unavailability or shipping address issues. The customer will be contacted via phone, email, or WODshop.com message with solutions to the issue (ie, item exchange, store credit, credit back to card).

If initial contact attempt goes unanswered, WODshop will attempt to contact the customer two more times within 7 days of the original order date.  If the remaining attempts go unanswered, then the order ships with available items and the customer receives credit back to card for items we are unable to fulfill.